DBS checks remain a cornerstone of safe and compliant recruitment in the care sector, but there are several critical updates all care providers need to be aware of as of July 2025.
Key Reminders for Care Recruitment
- Always Check the Original Certificate in Person
Employers must physically inspect the original DBS certificate, digital copies, photos, or notarised screenshots are not acceptable. This in-person check remains mandatory to uphold safeguarding and to comply with legal requirements. Ensure your internal procedures don’t allow for exceptions or shortcuts in this area. - Sensitive Applications: SARA Support
The DBS has launched a dedicated helpline for the Sensitive Applications Referral & Authorisation (SARA) team: 0300 131 2784. This confidential service provides specialist support, particularly helpful for sensitive or complex cases (such as transgender applicants), to promote fair and respectful recruitment. - Digital ID Verification Now Permitted
DBS now accepts digital ID verification via approved providers meeting the official trust framework and supplementary code, as detailed in the new government guidelines. Digital identity is deemed equivalent to manual checks when using certified providers, enabling flexibility and efficiency in recruitment especially with hybrid working becoming the norm. Review the sanctioned digital verification services and update your processes accordingly. - Discrepancy Management
If there’s a mismatch between the applicant’s documents and their form (e.g., address histories, multiple surnames), don’t ignore it. Have an open discussion with the applicant to clarify before proceeding, this keeps your checks robust, minimizes risk, and ensures full compliance. - Update on DBS Update Service
If you use the DBS ‘Update Service’ to monitor certificate status, the same rules apply: you must see the original physical certificate. You cannot accept screenshots, remote views, or copies. - New Press & Accessibility Contacts
The DBS has refreshed its help and press lines. Providers should update contacts on file to ensure they can quickly access guidance or respond effectively to any media enquiries.
What Actions Should You Take?
- Revise all internal hiring policies to reinforce in-person certificate checks.
- Train your team on digital ID verification, but confirm use of only approved providers.
- Spread awareness of the new SARA helpline among staff and managers.
- Ensure all managers know how to handle discrepancies in applications with sensitivity and thoroughness.
- Update your external communications with the latest DBS and media contacts, in case you receive queries from the public or press.
By embedding these DBS updates into your recruitment and compliance practices, care providers can better safeguard service users and staff—demonstrating a commitment to safety, inclusion, and best practice in line with the most current legal standards
